What is your returns and exchange policy?Updated a month ago
We really hope you love your new Mustard pieces, but if something's not quite right, we're here to help. We accept returns and exchanges within 14 days of delivery.
Conditions of return:
- All products must be returned in a condition that allows us to resell them. Flatpack furniture is a wonderful thing (we love it!) but once a locker has been assembled it cannot be sold as new. If you return an assembled locker, your refund will be reduced to reflect the loss in value — in practice, this is usually no more than around 50% of the original purchase price.
- Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, can be returned or exchanged within 14 days, so long as they are unused and in the original packaging.
- Refunds will include the cost of the original standard delivery. If you chose an upgraded delivery option (like express delivery), that additional amount won't be refunded.
- You are responsible for the cost of returning the goods to us, unless we agree otherwise. We'll arrange the collection and shipping for you and deduct this from your refund.
- Sale items can be returned within the 14-day cooling-off period and are refunded at the price you paid.
exchanges and colour swaps
If you'd like to change your colour, the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.
Please note: If your locker has been assembled and then deconstructed, it cannot be swapped for another colour as new. In these cases your return will be processed under the 14-day cooling-off rules and the refund significantly reduced to reflect the loss in value (usually no more than around 50% of the original price). A new locker would need to be purchased separately.
If you are ready to process your return or exchange, email us at [email protected] with your order number and the products you would like to return.